We currently ship within Australia and New Zealand, as well as the UK and USA, and most of Europe.
We provide a couriered delivery service, with tracking. Upon fulfillment of your order, you will receive an email confirmation which includes tracking details. All LAGUNA co deliveries are sent to the "shipping address" location. The customer is responsible to ensure the shipping location is a safe and secure place. All of our packages have an “authority to leave” so please ensure you let us know if this is not suitable at your delivery address.
Please allow 3-5 business days for your item to be dispatched, and then add on the shipping times.
WHAT DOES PRE-SALE MEAN?
Pre-sale is sometimes offered after an initial drop sells out. Pre-sale orders are usually delivered within 4 weeks of order date. Please make sure that if you order pre-sale items, you understand that they are not in stock immediately. We offer pre-sale so that nobody misses out on ordering from each of our collections.
WHERE ARE MY LAGUNA DESIGNS MADE?
All of our items are designed in Australia, and made overseas.
CAN I CANCEL AN ORDER ONCE PLACED?
We are unable to cancel an order once placed, as it is directly placed in the system and immediately loaded into our couriers system for on boarded for pickup. As we are unable to offer you a cancellation, please be sure of what you have purchased.
CAN I EXCHANGE MY ITEM IF ITS THE WRONG SIZE OR COLOUR?
We make it easy for you to exchange your LAGUNA co items for a different size or a store credit.
If you are not happy with your item/s, you may return your order for a store credit or exchange within 5 business days of receiving. Returned items must be unworn, in original condition with tags still attached. If an item is returned in a unfit state, we will not accept the item and the return postage for the item is the customers responsibility.
Our extended Christmas exchange period is now in place. For all items purchased from November 12th to 25th December 2023, we have extended the exchange date until 10th Jan 2024.
The only exception is swimwear - which is not exchangeable.
To submit an exchange, please email email@example.com with your order number, the item that you wish to return and the reason for your returning for exchange/credit note. A location for returns will be emailed to you once confirmed. All postage associated with the return is the responsibility of the customer. If you believe that your item is faulty, you have 5 days to report this to us, for us to be able to asses the item.
Please check measurements and your size carefully on our size charts, as we are not always able to exchange items, due to not holding much stock. Stock sells out very quickly, so please be sure of the size that you have ordered.
Please note, we do not offer any exchanges or refunds on the purchase of any promotional or sale items, purchases made on special offers or swimwear.